Maintenance Pricing

When will I be scheduled for my spring opening/cleaning?
Spring openings and cleanings begin in March and will continue on a rolling basis through May. Our Diamond, Platinum, and Gold members receive priority scheduling when it comes to openings and closings.

Do I get to pick my service dates?
Our Diamond, Platinum, and Gold members receive priority scheduling and can pick their service date ranges. We always do our best to accommodate your specific needs, no matter which membership package you have with us!

When will I be scheduled for my fall tenting/closing?
For fall tentings and closings, we will send out a brief survey in August asking you to pick your preferred date ranges. Tentings begin in September and closings begin in October. As with our openings, our Diamond, Platinum and Gold members receive priority scheduling.

Will you call me when you are on the way to service my water feature?
Yes, we will call you when we are on the way.

How will I know when my service date and time is?
We will reach out via text message and email once we have a service date for you. If your cell phone number or email has changed, please contact us so we can update your contact information.

What’s included in my planting package?
Our Diamond, Platinum, and Gold Membership Packages include the installation of a mix of floating plants (applicable only to ponds), pond marginals, waterfall and stream marginals, and tropical water lilies (applicable only to ponds). Bronze Membership Packages include the late-spring/early-summer installation only if a Plant Package is purchased as an add-on. To see a more detailed breakdown of what’s included in each plant package, visit our Spring/Summer Services page.

When will I receive my plant package?
We typically get our deliveries of aquatic plants in early—to-mid May, so mid-to-late May would be the earliest you would receive your plant package.

Why was my service date changed?
We try our hardest to avoid rescheduling your services, but a number of factors are outside of our control; the weather, emergencies, and other unforeseen circumstances can all impact our scheduling.

No matter what, we will always communicate schedule changes to you!

What if I can’t be home during my scheduled service?
We can still service your water feature so long as we have access to it on your property. If you prefer to be home so you can speak with your maintenance team, ask questions, and learn more about caring for your water feature, we will do our best to schedule your service for a time you will be home.

When will I be charged for my monthly maintenance installment?
The credit card you have on file will be charged on or around the 1st day of each month, with the first payment due in March 2026 and the last payment due in October 2026 (for a total of eight monthly payments).

How can I get a receipt for my payment(s)?
Our system will automatically email you a copy of your receipt.

How can I get a hard copy of my invoice or receipt?
You can call, text, or email Monika to request a hard copy of your invoice or receipt, and she will mail it to you via USPS. Call 401-683-1203 or email service@dominasagway.com.

I think I was charged the wrong amount. What should I do?
You can call Monika and she can help you resolve any discrepancies in your billing.

Why was I charged for extra materials and labor used during services?
If your membership does not already include materials like fish food and water treatments, you will be charged for these. Other charges may include pumps, filter mats, and so on. We will always speak with you and get your approval before adding extra materials that have an additional charge.